Effective date: 23 April 2026
Last updated: 23 April 2026
This policy applies to all personal information collected by Mostacho through our website, advertising, and services. We’re committed to handling your information responsibly and in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. Who We Are
Mostacho is a growth marketing agency based in Australia, operating at mostacho.com.au.
For privacy-related questions, contact us at:
Email: hello@mostacho.com.au
Website: mostacho.com.au
2. What Information We Collect
We collect the following types of personal information:
- Contact details — name, email address, phone number
- Business information — trade type, business name, suburb
- Behavioural data — how you interact with our website, ads, and emails (via cookies and tracking pixels)
- Communications — messages, enquiries, and responses you send us
We only collect what we need to provide our services and follow up appropriately.
3. How We Collect It
We collect information through:
- Online advertising platforms — when you submit a lead form via our paid ads
- Our website — forms, enquiry submissions, and cookie/pixel tracking
- Email and SMS — when you reply to our communications
- Online booking tools — when you schedule a consultation or call
- Directly from you — during consultations or calls
4. Why We Collect It
We use your information to:
- Contact you regarding a free marketing audit or service enquiry
- Send booking confirmations and reminders
- Follow up via SMS or email after form submissions
- Deliver marketing communications you’ve opted into
- Improve our advertising and services
- Comply with legal obligations
We do not sell your personal information to third parties.
5. Who We Share It With
We do not sell your personal information. To operate our business and deliver our services, we work with trusted third-party service providers in the following categories:
- Advertising platforms — to run and manage paid advertising campaigns
- Marketing automation — to manage lead follow-up and communication workflows
- Scheduling and booking tools — to manage consultation appointments
- SMS and communication services — to send booking confirmations and follow-up messages
- Email marketing platforms — to deliver nurture sequences and service communications
- Internal business tools — for CRM, project management, and reporting
All third-party service providers are required to handle your data securely and in accordance with applicable privacy laws. Access is limited to what is strictly necessary to perform their function.
6. How We Store and Protect Your Information
Your information is stored in secure, access-controlled systems. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.
We retain your information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You can request deletion at any time (see Section 8).
7. Cookies and Tracking
Our website uses cookies and tracking technologies to understand how visitors use our site, measure ad performance, and improve our services. This may include browser-based tracking (cookies) and server-side tracking technologies.
You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
8. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time (via unsubscribe links in emails or replying STOP to SMS)
- Make a complaint if you believe we’ve handled your information incorrectly
To exercise any of these rights, contact us at hello@mostacho.com.au.
9. Complaints
If you have a privacy concern and we don’t resolve it to your satisfaction, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
10. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests:
Mostacho
This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.